Program Manager

Camp Springs, MD
Full Time
Senior Manager/Supervisor
Company Overview
Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.

Job Overview
The Program Manager serves as the primary operational leader for the ICAM-ES III effort, responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a DevOps and Agile delivery environment. This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI/UX, and staffing in close coordination with Federal ICAM leadership

This role will be a full-time position with work performed primarily offsite, though travel to the USCIS Headquarters located at 5900 Capital Gateway Drive, Camp Springs, MD 20588 will be required on an as-needed basis. Core hours will be Monday-Friday: 7:00 AM - 6:00 PM EST, and after-hours support for emergency incidents will be required as needed by USCIS.  Position is contingent upon award and client approval.

Primary Duties
Contract Management & Government Relations
  • Manage and coordinate all ICAM teams; report high-level status of major initiatives to ICAM and CISO leadership
  • Provide CISO and DCISO quarterly briefings on ICAM accomplishments and planned activities
  • Respond to data calls and inquiries from USCIS/DHS stakeholders on ICAM-relevant matters
  • Support internal and external reporting and audit activities (including oversight bodies such as DHS, OIG, GAO, and Congress), in coordination with the ICAM ITPM Audit Liaison
Agile Project Leadership & Delivery Oversight
  • Establish and maintain team norms and practices, including standardizing Agile tool usage (Jira, Confluence, GitHub, Microsoft Teams)
  • Manage risk through a risk management plan and an active risk registry
  • Lead collaborative solutioning between contractors and Government stakeholders to drive innovative ICAM advancements
  • Track open impediments, action items, and change requests; drive issue resolution with teams and Federal leads
Governance, Stakeholder Engagement, and Communications
  • Establish governance and stakeholder engagement processes for ICAM programs and releases
  • Develop communications and marketing approaches (ICAM Community of Practice, newsletter, SharePoint collaboration site, and other channels)
  • Develop and maintain ICAM SOPs supporting federally mandated ICAM policies and processes
  • Maintain the ICAM SharePoint site housing SOPs, artifacts, and process descriptions
User Adoption, Service Desk Enablement, and Training
  • Coordinate User Acceptance Testing (UAT) as required
  • Develop learning and training tools for ICAM team members and customers
  • Develop procedure documents for the USCIS Service Desk to support ServiceNow inquiries
24x7 Support Enablement (Duty Officer)
  • Establish a training and Duty Officer certification process and ensure requirements are met before personnel assume roles
  • Coordinate and schedule support functions to ensure 24x7 coverage
Staffing, Resource Management, and Workforce Actions
  • Manage all contractor resources and supervise contractor staff performance
  • Maintain ICAM org charts and staffing plans; manage recruiting to ensure full staffing across ICAM teams
  • Ensure the CO and COR are notified of each contract employee termination/resignation within five (5) days of occurrence
Compliance, Accessibility, and Reporting
  • Optimize UI/UX across ICAM applications, including Section 508-compliant, mobile-responsive web applications
  • Ensure Section 508 conformance validation occurs within each iteration and release containing UI functionality
  • Ensure web-based components are tested using the DHS Trusted Tester methodology by DHS-certified Trusted Testers (provide certification IDs upon request)
  • Oversee Section 508 deliverables, including Test Plans, Test Results, and Accessibility Conformance Reports (ACRs)
  • Submit quarterly reporting identifying Trusted Tester population details and provide updates within 10 working days of any population change
Deliverables Management
  • Manage deliverable routing and acceptance cycle with the ICAM Branch Chief, ICAM Federal Leads, CO, and COR
  • Track Government review timelines and manage resubmission timelines
Required Qualifications
Education & Experience
  • Candidates must possess a minimum of ten (10) years of progressively responsible program or project management experience, including at least five (5) years leading complex federal (or similarly regulated) IT/cybersecurity programs with multiple stakeholders and cross-functional delivery teams
  • Bachelor’s degree in Business, Information Technology, Engineering, Management, or a related discipline is required; in lieu of a degree, candidates must possess fourteen (14) years of progressively responsible experience described above
  • Ability to document and demonstrate certification, experience, and ICAM-related knowledge as part of Key Personnel qualification submission requirements
  • Understanding of and familiarity with working in an Agile environment
  • PMP Certification (Active)
  • Strong written and verbal communication skills, including executive briefing development and facilitation
​​​​​​​Core Skills
  • Proven ability to manage program execution across multiple Agile teams, balancing roadmap delivery, operations, governance, and stakeholder communications
  • Demonstrated experience with Agile delivery tooling governance (Jira, Confluence, GitHub, Microsoft Teams)
Preferred Qualifications
  • Master’s degree in Business, Information Technology, Engineering, Management, or a related discipline is preferred
  • Experience supporting Federal ICAM programs and implementing identity, authentication, authorization, and access governance capabilities (for example SSO, RBAC, OAuth/OIDC, PKI)
  • Technical acumen supporting Java-based applications and modern DevOps delivery stacks
  • Experience driving Section 508 compliance execution (planning, testing coordination, reporting)

Clearance
  • Must be able to obtain and maintain the DHS/USCIS required clearance level and complete all suitability/onboarding requirements

Salary Range
  • $80,000 - $122,000

Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.

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