AV/VTC Specialist (Senior)

(Multiple states)
Full Time
Experienced

Join Our Team

Devis is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.

The Role

This is the senior audiovisual and video teleconferencing seat on the helpdesk team supporting a federal agency. You are the technical authority for AV and VTC across headquarters and the field, and the person the agency relies on when a public hearing or an executive town hall has to go off without incident. You are the senior member of a small AV team: a mid-level specialist works alongside you, a production engineer owns system design and hands-on production, and an event coordinator plans and directs event production. The role combines hands-on senior technical support with enterprise AV/VTC technical oversight, sustainment, lifecycle management, and technical direction.
The agency runs Microsoft Teams, Zoom, Webex, Google Meet, and Slack for video conferencing and collaboration, with Cisco and Poly platforms in its conference and AV rooms. Headquarters is in Washington, DC, with 53 field offices nationwide; about 2,100 people rely on these systems.

What You’ll Do

  • Lead the AV/VTC service desk: intake, tracking, and resolution of support requests from staff at any agency location, escalating outside the team only when a fix needs resources beyond it
  • Work major live and hybrid events alongside the production engineer: town halls, executive meetings, training sessions, webcasts, and conferences, covering switching, mixing, recording, streaming, and open and closed captioning as the event demands
  • Run public address setups with multiple microphone and line-level sources, public displays for live, recorded, and VTC video, and computer display feeds
  • Operate and support Microsoft Teams, Zoom, Webex, and Poly RealPresence sessions, including webinars and breakout rooms, coordinating connections across locations and monitoring quality throughout
  • Own sustainment and lifecycle management of the installed AV/VTC environment, review system performance and replacement priorities, and provide technical oversight for new designs and integrations performed with the Production Engineer
  • Perform preventive and corrective maintenance: inspections, firmware updates, codec troubleshooting, and lifecycle planning
  • Evaluate field office AV and VTC needs remotely and document systems well enough that another technician can support them

What You’ll Need

  • Ten years supporting enterprise AV and VTC operations at comparable scale (the agency runs about 2,100 users across headquarters and 53 field offices)
  • Experience supporting AV and VTC across a nationwide, multi-office footprint
  • A track record as the senior technical resource on live executive or public-facing events
  • Depth across the full stack: switching, mixing consoles, DSPs, control systems, projection, LED displays, cameras, codecs, AV-over-IP, streaming, and captioning
  • Working fluency with Cisco and Poly room platforms and the major meeting platforms (Teams, Zoom, Webex, Poly RealPresence)

Nice to Have

  • AVIXA CTS, CTS-D, or CTS-I certification
  • Prior support to a federal agency, particularly one with a dispersed field structure
  • Experience supporting congressional or other high-visibility public hearings
  • Section 508 accessibility experience, particularly captioning and assistive listening
  • ITIL v4 Foundations and experience documenting tickets in Zendesk or a comparable platform
  • Digital signage administration

Location, Schedule, and Logistics

  • Standard schedule is an eight-hour day scheduled between 7:00 a.m. and 7:00 p.m. Eastern, Monday through Friday, excluding federal holidays. Occasional weekend work may come up with advance government approval.
  • Live events sometimes land at the edges of the 7:00 a.m. to 7:00 p.m. window, so expect early starts or late wraps around major events.
  • On-site at agency headquarters in Washington, DC (NoMa area, Metro-accessible). Telework is by exception only and requires government approval.
  • You will work on a government-furnished laptop. Personal devices cannot connect to the agency network.
  • At least 40 hours per year of paid professional training in your core skill areas, at no cost to you.
  • Occasional travel to agency field offices, event sites, and official events held away from headquarters, reimbursed at federal travel rates.

Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*